Shipping policy
Last updated: August 26, 2026
ORDER PROCESSING
Orders are generally prepared and dispatched promptly after successful payment authorization. Orders placed on weekends or recognized holidays may begin processing on the next business day.
DELIVERY ESTIMATE
Most orders are expected to arrive within 3–7 business days after the order is placed. Business days do not include weekends or recognized holidays.
Delivery dates are estimates rather than guarantees. Carrier disruptions, severe weather, high order volumes, address issues, and other circumstances beyond our reasonable control may affect delivery.
SHIPPING CONFIRMATION AND TRACKING
When tracking is available, we will email tracking information after your order ships. Tracking information may take up to 48 hours to update after the carrier receives the shipment.
If your tracking information has not updated for several business days, contact Support@Slumberlee.com.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately if you notice an error.
We cannot guarantee an address change after processing begins. Slumberlee LLC is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer. Additional reshipping charges may apply where permitted by law.
DELAYED ORDERS
If we learn that we cannot ship your order within the promised timeframe, we will notify you and provide the option to accept the delay or cancel the affected unshipped order for a refund as required by applicable law.
LOST PACKAGES
If tracking shows no delivery and the package appears lost, contact Support@Slumberlee.com. We will investigate with the carrier and, where appropriate, arrange a replacement or refund.
PACKAGES MARKED DELIVERED
If tracking states that a package was delivered but you cannot locate it:
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Confirm the shipping address on your order.
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Check around the delivery location and ask household members or neighbors.
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Allow one additional business day because some carriers mark packages delivered shortly before final delivery.
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Contact the carrier and then email Support@Slumberlee.com if the package remains missing.
We will review the circumstances and assist where reasonably possible. A carrier’s delivery confirmation may be considered evidence of delivery, subject to applicable law.
DAMAGED OR INCORRECT ORDERS
If your package arrives damaged or contains an incorrect product, contact Support@Slumberlee.com promptly with your order number and photographs of the package and product. We will work to provide an appropriate replacement or refund.
INTERNATIONAL ORDERS
If international shipping is offered at checkout, customers may be responsible for import duties, taxes, brokerage charges, and customs fees imposed by the destination country. These charges are not controlled by Slumberlee LLC and are generally not refundable.
International shipments may experience customs delays outside our control.
CONTACT US
Slumberlee LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
United States
Support@Slumberlee.com